HELPING A PRODUCT DESIGN CONSULTANCY MAKE A STRONGER FIRST IMPRESSION

Cambridge Industrial Design is a product design consultancy led by Alex Jones, an industrial designer with over 30 years of experience contributing to award-winning products for the likes of Philips, Fender, and Fluke. The business offers a full range of design and manufacturing support services — but for years, the website wasn't communicating any of that. When Alex came to me, he had a world-class consultancy sitting behind a website that was letting it down.

Client
Cambridge Industrial Design
HELPING A PRODUCT DESIGN CONSULTANCY MAKE A STRONGER FIRST IMPRESSION
The Brief
Rebuilding clarity in a complex service offering

Alex's site had been in place for over a decade. In that time the business had grown and evolved, but the website hadn't moved with it. The result was a site that left visitors unclear on what the business actually did — and in some cases, entirely unaware that manufacturing support was even part of the offering.

It wasn't just a clarity problem. Alex had watched peers and comparable businesses build modern, professional websites, and the gap had become hard to ignore. For a consultancy built on forward-thinking design, the website was sending the wrong signal. The goal was to fix both: restructure the site so the full scope of services was impossible to miss, and bring the visual presentation up to the standard the business deserved.

The project had two problems to solve in parallel — structure and identity — and the solution to each informed the other. Getting the content architecture right without updating the visual presentation would have been a missed opportunity. Equally, a visual refresh without addressing the underlying clarity issues would have just made a confusing site look better.

Restructuring for Clarity

The starting point was a full review of the site architecture and user journey. Alex's existing site contained a lot of information, but it lacked the structure to make that information meaningful to someone arriving cold. The restructure focused on creating a clearer path through the business — from high-level service awareness through to detailed process information — so that visitors could quickly understand not just what Cambridge Industrial Design does, but how they work and where manufacturing support fits in.

A dedicated resource hub was added to the new build, giving Alex a place to house downloads, articles, and supporting content. Alongside showcasing services, this positioned the business as a genuine knowledge base in its field. The CMS was built to be fully manageable by Alex — making it straightforward to add new resources, update product partners, and keep the site current without relying on outside help.

Modernising the Identity

Cambridge Industrial Design had existing brand assets and a set of graphic elements that had appeared across company brochures over the years. Rather than start from scratch, I took those elements as a foundation and pushed them further — developing a refined colour scheme and turning those static graphics into dynamic, animated components within the new site.

For a consultancy whose entire reputation is built on innovative, forward-thinking design, the website needed to feel like it belonged in the same conversation as the work they produce. The animated elements gave the site a sense of life and craft that a static redesign alone wouldn't have achieved, while staying rooted in the identity Alex had already established.

The response since launch has been positive — with Alex receiving strong feedback and an upturn in enquiries from a site that now reflects the full breadth and quality of what Cambridge Industrial Design offers.

Matt has produced a wonderful new website for Cambridge Industrial Design. The whole design process has been clear and straightforward. Most importantly the end result is a striking site that completely meets the design brief. Enjoyed the whole experience.

ALEX JONES